Customer Success Engineer (UAV)
Role summary
Join a Munich-based deep-tech startup developing advanced communication technology for UAV platforms.
As Customer Success Engineer, you'll own the technical relationship with UAV manufacturers, supporting customers from initial hardware delivery through integration, troubleshooting, testing, and successful flight validation.
This is not a traditional account management position. You'll work directly with hardware, diagnose integration problems, collaborate with engineering teams, and travel to customer sites to solve technical challenges in real-world environments.
The role is particularly suited to an engineer who combines hands-on hardware knowledge with strong communication skills and enjoys working directly with customers.
Important
• Full-time, on-site position in Munich, Germany
• Relocation support is available
• 3–6 years of relevant technical integration, field engineering, or customer-facing engineering experience required
• Hands-on hardware integration and debugging experience required
• Foundational RF or embedded systems knowledge required
• Fluent German and English required
• Frequent customer-site travel is an essential part of the role, particularly within southern Germany
• EU citizenship and suitability for the stated NATO-related requirement are required
• UAV, avionics, RF communications, SDR, defense, or dual-use experience is desirable but not mandatory
Job description
You'll guide customers from initial hardware delivery through integration, troubleshooting, testing, and flight validation, acting as the technical bridge between customers and the internal engineering team.
This is a hands-on, customer-facing engineering role combining hardware integration, field engineering, and technical communication. It suits someone who enjoys solving real-world technical problems directly with customers rather than working exclusively from a desk.
Responsibilities
• Own the technical relationship with UAV manufacturer customers throughout integration and validation
• Support customers from initial hardware delivery through successful flight validation
• Troubleshoot hardware integration issues in the lab and at customer sites
• Perform bench testing, debugging, and technical investigation of integration problems
• Work with RF, embedded, and communications-related systems
• Translate customer integration challenges into actionable information for internal engineering teams
• Explain technical limitations and solutions clearly to technical and non-technical stakeholders
• Travel frequently to customer sites across Europe, particularly southern Germany
• Support customers in operational and near-operational environments
Required Skills
• 3–6 years of experience in technical integration, field engineering, or another customer-facing engineering role
• Demonstrated hands-on experience working with hardware products
• Ability to read schematics, perform bench testing, and troubleshoot hardware issues
• Foundational knowledge of RF or embedded systems
• Fluent German and English
• Strong customer-facing and cross-functional communication skills
• Willingness and ability to travel frequently to customer sites
• EU citizenship and suitability for the stated NATO-related requirement
Technologies
• Hardware integration and debugging
• RF systems
• Embedded systems
• UAV communication systems
• Electronic schematics and bench-testing equipment
Nice To Have
• Direct experience with UAV platforms, drone manufacturers, or avionics integration
• Background in RF communications
• Software Defined Radio (SDR) experience
• Experience working in defense or dual-use environments
• Experience supporting customers in operational or near-operational environments
Soft Skills
• Strong customer communication and relationship-building ability
• Commercial curiosity combined with engineering credibility
• Pragmatic, hands-on approach to technical problems
• Comfortable communicating across engineering and customer teams
• Adaptable in a fast-moving startup environment
• Comfortable working in the field and traveling regularly